Swig

Reviews about Swig

• 1 / 5

  By Lance Larsen
  I can honestly say I have never left a bad review for anyone because it seems like a waste of time. After tonight's unprofessional and painfully awkward experience, I feel the need to voice some concerns. We ordered about $20 worth of drinks and cookies. When we received our order (no joke, a 20 minute wait) we realized we forgot to give our phone number for the loyalty reward points. We explained the situation to the girl at the window (nothing sneaky) and asked if we could receive the points for our order. Annoyed, she told us we couldn't receive the points because the transaction was already completed. We mentioned we spent $20 dollars on our order and would like to receive the points if it's possible. She took our name and number down on a notepad and said she would add the points later tonight. We said okay and started to drive off. We made it about 30 feet and realized our order was wrong. We debated if we wanted to switch it out for the correct drink because it took so long for our original order. My wife walked up to the window to explain our order was wrong just in time to hear the staff joking about prank calling us and sending us pictures as our "reward" to the number we just left. Once they realized she was standing there listening to everything they were saying about us, they avoided coming to the window and hid in the back. After few minutes of the employees hiding and peeking to see if she had left. One of them finally came to the window and corrected their mistake. As mentioned above, I have never left a bad review. As a manager myself, I would like to know how my employees were treating my clients. My family and I visit Swig at least once a week and sometimes multiple times a week. I must say, you fell WAY short of your 100% satisfaction goal. Although I thoroughly enjoy your delicious drinks and treats, this has left a very bad taste in my mouth.
  
  *Feel free to reach out to me if this is concerning to you as well.
  
  Lance
  January 18, 2017